Stockton Sweets Co.

Policies & Procedures

Ordering Policy

  • All orders must be placed in advance. Availability is limited not guaranteed for last-minute requests.

  • All orders except for weekend sales require a minimum of 72-hour (3 day) notice

  • Weekend sale items are released in limited quantities and are first come, first served.

  • We do not hold dates without payment

Payment & Refund Policy

  • Full payment is required to secure all orders.

  • Orders are not confirmed until payment has been successfully received via checkout or invoice payment.

All sales are final. No refunds or exchanges.

If there is an issue with your order, you must contact us within 24 hours of pickup with photo proof so we can review and address concerns appropriately

Cancellation & Order Changes

  • Once an order is places, it cannot be canceled.

  • Minor changes may be accommodated if requested via email (contact@stocktonsweetsco.com) at least 72 hours in advance, but are not guaranteed.

  • Same-week changes are typically not accepted due to preparation scheduling

Pickup Policy

  • Pickup windows are assigned at checkout and must be followed.

  • Customers are responsible for arriving during selected pickup slot time.

  • A grace period of 30 minutes is allowed. After that, your order may be subject to rescheduling or forfeiture.

  • Once your order is picked up, Stockton Sweets Co. is no longer responsible for any damages

Weekend Sale Policy

  • Weekend drops feature limited-quantity items.

  • Once items sell out, they will not be restocked for that weekend.

  • Payment must be completed immediately at checkout. Items are not reserved in cart.

Catering Policy

At Stockton Sweets Co., our catering services are designed to provide a seamless, elevated dessert experience for your special events. Please review the following policies prior to booking.

Booking & Retainers

  • A non-refundable retainer (50%) is required to secure your event date.

  • Events are not confirmed until retainer has been received

  • The remaining balance is due 7 days prior to your event date.

Order Minimums

  • Catering services require a minimum order amount, which varies based on event size, menu selection, and service needs.

Menu Selection & Customization

  • Final menu selection must be confirmed at least 7-10 days prior to the event.

  • Any changes after confirmation are not guaranteed and may incur additional fees

Setup & Service

  • Setup time will be scheduled during consultation for event

  • Clients must ensure a clean, safe, and accessible area upon arrival

  • If dessert display or rentals are provided, all items must be returned in original condition. Client is responsible for any damages made to displays.

  • Once desserts are delivered and/or setup is complete, Stockton Sweets Co is not responsible for damages, mishandling, or environmental conditions (heat, outdoor exposure, etc.).

  • Clients are responsible for proper storage and handling after delivery.

Delivery & Travel

  • Delivery fees are based on distance and time.

  • Events outside of the standard service area may incur additional travel fees.

  • Exact delivery timing will be coordinated during event consultation.

Cancellations

  • All retainers are non-refundable.

  • Cancellation made within 7 days of the event will result in forfeiture of all payments made.

Shipping Policy (Coming Soon)

Stockton Sweets Co. will be offering nationwide shipping on select items including:

Cake Jars, Brownies, and Mini Cakes

Please note:

  • Shipping will be available on select dates and announced in advance.

  • Orders will be shipped via priority service (1-3 business days)

  • Once packages are handed over to the carrier, Stockton Sweets Co. is not responsible for:

  • Shipping delays, Carrier mishandling, Damaged packages.

  • We take every precaution to package items securely to maintain quality during transit.

  • Incorrect shipping information provided by the customer may result in delays or lost packages. No refunds will be issued for incorrect addresses.